FAQ

Lancaster is a French leather goods brand. Founded in the heart of Paris in the 1990s, it grew throughout France and now reaches an international audience. The figures behind it, notably the artistic director, have remained the same since its creation.

Lancaster is a leather goods brand. We therefore offer bags of every kind (tote bags, satchels, backpacks, pouches, etc.), small leather goods (wallets, purses, etc.), luggage, for Women and for Men, as well as accessories (nourishing balm, cleansing milk, etc.).

You can find Lancaster collections in our own boutiques as well as through our stockists (see the "Points of Sale" section), and of course online via our online boutique.

You can find all our authorised stockists abroad in the "Points of Sale" section of our website.

You can find all the latest Lancaster news, along with a large selection of visuals from our various campaigns, on our Facebook page, as well as all our press features in our "Press" section. To watch all our making-of videos, visit our "Videos" page or our YouTube channel.

A Lancaster flagship boutique also opened in 2012 at 422 rue Saint Honoré in Paris’s 8th arrondissement. To discover our other boutiques, click here.

Our full-grain cowhide leather is a raw, supple, high-quality material. It is protected only by a fine layer of aniline, which preserves its suppleness and authenticity. If you wish, you may waterproof your leather bags to protect them further from the elements. In that case, we recommend seeking advice from a specialist cobbler, who will be able to guide you towards suitable products. Do note, however, that this step is not essential: the beauty of leather lies above all in the character of its natural wear and the way it evolves over time, at your side. These variations in colour and texture give it the distinctive patina so prized by connoisseurs. You can find all the information you need to care for your bag in our "Leather Care" section.

Lancaster manufactures some of its products in France and remains faithful and attentive to the tradition of leather craftsmanship, now increasingly rare. However, part of its collection is also produced abroad. Our specifications and quality control follow strict, pre-established standards, with no variation depending on where the pieces are made. In the same spirit of consistency, we naturally use the same high-quality raw materials regardless of where our leather goods are produced.

If your item is damaged and a repair is possible, a quotation will be offered. First, we invite you to contact, preferably, the boutique where the product was purchased. If you bought it via the online boutique, or if you are unable to contact the boutique where you made your purchase, please contact the After-Sales Service at the following address: sav@lancaster.com, attaching supporting photographs to your email.

Some Lancaster products may indeed be discounted during sale periods or on other occasions, whether in-store or online, by our stockists or by us directly.

First of all, please note that you can order from the European Union, the French overseas territories, Africa, Oceania and Asia. You will find a full list when proceeding to checkout.
If you wish to order from the Americas, please visit this site: www.us.lancaster.com

Next, please make sure your internet connection is stable. If you encounter any other issues, do not hesitate to contact our web team at the following address: contact@lancaster.com.

If you place your order on our e-shop before midday (12pm), your parcel will be dispatched the same day; otherwise, it will leave our warehouse the following day. Once it has left our premises, delivery times depend on the shipping method selected: - between 48 and 72 hours with Colissimo - between 24 and 48 hours with DHL Express and 2 to 5 days with DHL Worldwide. These times apply to parcels collected Monday to Friday and delivered Monday to Friday, excluding public holidays.

Once your order has been placed, a shipping confirmation email with your Colissimo or Chronopost tracking number is sent to you. Attached to this email, you will find your invoice as well as a return form, which we invite you to print and complete. This form outlines the return procedure to follow and indicates the address to which your item should be sent back. If you have any further questions, please do not hesitate to contact us:

By EMAIL: contact@lancaster.com

By POST: Lancaster - 14 rue Auber 75009 Paris FRANCE

Klarna is available in the following countries: Germany, Austria, Belgium, Denmark, Spain, Finland, France, Ireland, Italy, United Kingdom, Czech Republic, Sweden, Switzerland.