FAQ

The brand

Lancaster is a French leather goods brand. Founded in the heart of Paris in the 1990s, it has expanded throughout France and now internationally. The figures who embody it, including the artistic director, are always the same since its creation.

Lancaster is a leather goods brand. We offer all types of bags (tote bags, satchels, backpacks, pouches...), small leather goods (wallets, purses...), luggage, for Women and for Men but also accessories (nourishing balm, cleansing milk...).

You can find Lancaster collections in our own boutiques as well as at our retailers (see the section "Points of Sale")) or of course on the internet through the online store.

Find all our authorized retailers abroad in the heading "Points of Sale". of our website.

You can find all the news about Lancaster as well as a large part of the visuals of our different campaigns on our Facebook page but also all our press releases in our "Press" section. To watch all our making of, go to our "Videos" page or to our Youtube channel.

A Lancaster flagship store also opened in 2012 at 422 rue Saint Honoré in the 8th arrondissement of Paris. To find the rest of our boutiques go here.

The products

Our full grain cowhide leather is a raw, supple and high quality material. It is only protected by a thin layer of aniline which ensures its suppleness and authenticity. If you wish, you can waterproof your leather bags to further protect them from the outside elements. We advise you to ask the advice of a specialist shoemaker who will be able to guide you towards the right products. But note that this step is not essential because the quality of a leather bag lies above all in the particularity of its natural wear and its evolution, at your side, with time. These variations in color and texture will give it a cachet most appreciated by connoisseurs. You can find all the information you need to care for your bag in our section "Leather care" section..

Lancaster manufactures some of its products in France and remains faithful and sensitive to the tradition of its leather craftsmanship, which is becoming increasingly rare. However, the company is also open to foreign manufacturing for some of its models. Our specifications as well as our quality control follow pre-established and strict standards without variation according to their place of manufacture. In the same concern for fairness, we use the same quality raw material regardless of where our leather goods are made.

If your item is damaged and a repair is possible, you will be offered a quote. As a first step, we invite you to contact the store where the product was purchased. If you bought it via the online store or if you cannot contact the store where you bought it, please contact the After Sales Service at the following address sav@lancaster.comwith your email and supporting photos.

Some Lancaster products may indeed be on sale during the sales or for other events, either in store or online, by our retailers or ourselves.

The online store

First of all, you can order from the European Union, DOM TOM, Africa, Oceania and Asia. You will have an exhaustive list when you go to the shopping cart.
If you wish to order from America, please go to this site: www.us.lancaster.com

Then, make sure that your internet connection is good. If you have any other problems, please do not hesitate to contact our web service at the following address contact@lancaster.com.

If you order on our e-shop before noon (12pm) your package will leave the same day, otherwise it will leave our warehouse the next day. Once out of our premises, depending on the delivery method chosen, you will be delivered: - between 48h to 72h with Colissimo - between 24 to 48h with DHL Express and 2 to 5 days for DHL Worldwide. The deadlines are for a pick-up from Monday to Friday and for a delivery from Monday to Friday, except on public holidays.

After placing your order, an e-mail confirming shipment with your Colissimo or Chronopost tracking number is sent to you. You will find, attached to this e-mail, your invoice as well as a return form that we invite you to print and fill in. This form includes the return procedure to follow and will indicate the address to which you can return your item. For any other question, do not hesitate to contact us:

By EMAIL : contact@lancaster.com

By MAIL : Lancaster - 14 rue Auber 75009 Paris FRANCE

Klarna can be used in the following countries: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom.